Cirrus Voyage Privacy Policy
Cirrus Voyage is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, "the Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Service includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (e.g., age, gender, hometown, interests), that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards. This includes details necessary for automated trip planning, itinerary generation, and secure booking platform functionalities.
- Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service. This data helps us provide AI-powered travel recommendations and real-time flight tracking.
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Service. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor. This is integral to our secure booking platform.
- Travel Preferences and Loyalty Data: Information regarding your travel preferences, past itineraries, loyalty program memberships, and other details relevant for personalized travel experiences and loyalty program integration.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
- Create and manage your account.
- Provide automated trip planning and itinerary generation.
- Deliver AI-powered travel recommendations relevant to your interests.
- Offer real-time flight tracking and alerts.
- Facilitate personalized travel experiences.
- Integrate with loyalty programs to enhance your benefits.
- Process payments and refunds through our secure booking platform.
- Communicate with you about your account or orders.
- Improve the efficiency and operation of the Service.
- Perform other business activities as needed.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These third parties are explicitly involved in the delivery of our core services such as automated trip planning and secure booking.
- Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions, especially related to loyalty program integration and personalized travel experiences.
- Other Third Parties: We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. This includes the security of our secure booking platform.
Your Privacy Rights
Depending on your location, you may have specific rights regarding your personal information, including:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request correction of inaccurate personal data.
- Erasure: The right to request erasure of your personal data under certain conditions.
- Objection: The right to object to the processing of your personal data.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframes required by applicable law.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Cirrus Voyage
2847 Macquarie Street, Level 15
Sydney, NSW, 2000
Australia